職位描述
Reports to: Packaging Manager (EM Supply and Demand China Rx)
Job Purpose and Key Responsibilities:
why job exists / what it must achieve
This role exists to provide and continuously improve support services for serialization and coding with focus on:
Providing an effective serialization support service to all China Rx Import Sites ensuring all products are compliant with the CFDA Serialization requirements
Ensuring continuity of supply to the China Rx market by successfully interacting with Ali-Health (Serialization agents) during new Import Site registration and where serialization challenges require effective & efficient communication with Ali-Health
Local governance and integration of the end to end support service (EESS) ensuring alignment with the end to end GMS supply chain
Business and serialisation solution SME support including interaction with other GSK Shared Service and customer support groups
The China Serialization Service (imported Rx products) includes the application & registration of new overseas supply Sites and provide a serialization data service for the supply Sites (downloading /uploading of e-codes. The role will also provide SME support during issue resolution related to serialization at all levels of the China Rx Supply Chain.
TherolewilldevelopandimplementtheseresponsibilitiesandpurposeandwillalignwiththecentralFingerprintProgramteamandwillprovidesteadystatesupportintheareaofserializationandcodingacrosstheChinaRxsupplychain.TheSerializationOfficerwillberesponsiblefortheprovisionofdaytodayoperationoftheChinaserializationsupportserviceandwillfulfillallthefollowingaccountabilitiesforallrelevantcomponentsofthisservice.
Specialized Knowledge:
Demonstrated experience in a China Serialization Requirements both from a CFDA & GSK perspective and able to apply such requirements
Demonstrated experience in a customer service focused team or environment
Demonstrated breadth of knowledge and experience across the end-to-end process that they provide support to, acquired through multiple roles in different functions, in particular in logistics, supply chain, manufacturing engineering and business
Knowledge of the network of subject matter experts relevant to customer support (both inside and outside GSK)
Skills and Capabilities:
- Pharma manufacturing background with Quality / Artwork experience is preferred.
- Good English communication skill in both written and oral.
Technical Expertise: Able to demonstrate clear and effective communication with Ali-Health – CFDA Serialization agent to ensure effective & efficient trouble shooting
Customer Service Focus: Must have a strong service oriented mindset ensuring that the focus of everything they do is to support the needs of the customer
Continuous Improvement – Must be capable of working with clear KPI’s and tracking the realization of these KPI’s, while also identifying and realizing improvement goals
Highly Structured Analytical Approach: Must be capable of operating in a highly structured and standardized framework for providing a support service, including problem solving, troubleshooting and trend analysis
Flexible Thinking: Must possess sound judgment on how and when to propose new ideas. They must clearly perceive the multiple options for any decision that they make and make balanced recommendations based on facts and data.
Teamwork – Must be capable of working effectively in complex cross functional teams
Communication–Capableofcreatingsimple,compellingmessagesthatsummarizetheirdesireddirectionandclarifythebenefitstoGSKoffollowingthisdirection.
